At ZOWN REALTY INC. (“Zown,” “we,” “us,” or “our”), we provide innovative real estate solutions to connect homebuyers and sellers through our website, mobile apps, and other internet-based tools. This Privacy Policy explains how we collect, use, protect, and share information about users (“Users” or “you”).

We collect information when you visit our site, complete forms, chat with us, or use our services, including:

• Personal Information: Name, email, phone number, mailing address, and financial details necessary for mortgage pre-qualification or down-payment assessment.
• Usage & Technical Information: IP address, device and browser details, log data, location (where enabled), pages visited, and interactions.
• Cookies & Tracking: We use cookies and similar technologies to operate the site, improve performance, and measure usage.

We use information to:

• Provide, maintain, and improve our services and features.
• Process requests, applications, and customer support inquiries.
• Communicate updates, reminders, and service-related notices.
• Analyze usage to improve performance and user experience.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal and regulatory obligations.

We may share information with:

• Service providers and partners that support operations such as hosting, analytics, customer communications, and verification.
• Affiliates and subsidiaries within the Zown corporate group.
• Law enforcement or regulators when required by law or to protect the rights, property, or safety of Zown, our users, or others.

Cookies help us enhance experience, analyze site usage, and support marketing. You can refuse cookies in your browser settings; some features may not function properly if cookies are disabled.

We retain personal information only as long as needed for the purposes described in this policy or as required by law.

We use administrative, technical, and physical safeguards to protect information. No method is completely secure; if a data breach occurs, we will notify affected users in accordance with applicable law.

You may:

• Request access to or copies of personal information we hold.
• Request correction or deletion of inaccurate or outdated data.
• Object to or restrict certain processing where permitted by law.
• Withdraw consent for communications at any time.

To exercise these rights, contact us using the details below.

If you opt in to receive SMS messages from Zown:

• Types of messages: account or application updates, reminders, follow-ups, and service-related notifications.
• Frequency: Message frequency may vary based on your interactions.
• Fees: Standard message and data rates may apply.
• Opt out: Reply STOP to any message to unsubscribe at any time.
• Help: Reply HELP for assistance or contact info@zown.ca.
• No sharing for marketing: Your SMS consent and phone number are not shared with third parties or affiliates for marketing.

We may update this policy periodically. We will post updates here with a revised “Last update” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions about this Privacy Policy? Email us at info@zown.ca.